Sebastian Marshall writes in a fairly hyperbolic style. If I were to apply a de-hyperbolizing filter, I think the post title would be something more like "this document is a pretty good example of how processes can evolve and become perfected over time."
Not sure if anyone is reading this thread any more, but...
> If I were to apply a de-hyperbolizing filter, I think the post title would be something more like "this document is a pretty good example of how processes can evolve and become perfected over time."
Actually, I wasn't using hyperbole at all: I've studied a lot of operations documents, and this is (literally) my favorite one of all time. It operates on many levels, effectively changes normal human behavior for a number of different actors with very different motivations and communication styles, and it's critically important.
It's also very well debugged. It's really a very fine document, again, my #1 in operations that I've read. (#2 is probably Dalio's Principles at Bridgewater.) If anyone has anything equally good as a candidate though, shoot me an email -- I love studying, corresponding about, and discussing this stuff.
