o Single Contact point - I don't have to power dial a bunch of different services, or try and find out who is currently picking up in my region.

o Always, Always, Always a driver available. There were so many times when I just could never get a pickup on the peninsula. With Uber/Lyft, no matter how busy it is, or what concerts are playing, I can always get a ride. 100% of the time. (And yes, I know surge pricing makes those rides pricey, but I would much rather pay 3x or 4x and have a ride in 5 minutes than spend an hour to 90 minutes waiting for a cab. )

o When the driver/dispatch claims they are on the way - they always show up. Not only do they always show up, they show up reasonably on time. And, better yet, I can see if they are moving in my direction. That real-time car location technology is a major innovation.

o The feedback mechanism means I haven't been picked up by one psycho, or in one half-broken down vehicle yet. I'm not claiming they haven't existed on Uber/Lyft, I'm certain they have. But, those types of drives will be downvoted so quickly they'll cease to be a driver very quickly. With Taxis, I had a ton of drivers on the peninsula I dreaded being picked up by. One of them was frequently undergoing some weird psychotic episodes which had him shouting out to voices. Another was just an asshole. I frequently got into old cars with non-working windows, and often doors that would not open from the inside.

o No screwing around having to "pay through an app" - you don't pay - you just book your ride and get out at your destination. Particularly when you have a bunch of bags and stuff - that's awesome.

These are just a few of the reasons why Uber/Lyft changed everything. I can't believe anybody who frequently took taxis on the Peninsula would claim otherwise. Price is about #7 or #8 on the list.