This is a tangent, but I had a similar reaction to Honest company (baby products) and cancelling. My wife signed up to their trial subscription delivery thing for diaper for our newborn. This is Jessica Alba's company.
We sign up for the trial online. The diapers were fine, but we still liked the indicator strip on the Pampers better. So my wife goes to the website to cancel. Can't cancel online. Great.
So she has to call. But then she's on hold for 10 minutes, at which point being a brand new parent, she needs to nurse the newborn and can't be on hold any longer. So she emails to cancel, no response.
A second call, another 10 minute hold time, and almost giving up again, she finally gets through to someone to cancel and she has to go through a series of questions before cancelling.
Honest seems to be preying on new parents who simply don't have the willpower or time to deal with cancelling. Checking out reviews, it seems a lot of people have this 10 minute "hold time". I'm suspicious it's just an automated wait time, and their representatives aren't really that busy.
We sign up for the trial online. The diapers were fine, but we still liked the indicator strip on the Pampers better. So my wife goes to the website to cancel. Can't cancel online. Great.
So she has to call. But then she's on hold for 10 minutes, at which point being a brand new parent, she needs to nurse the newborn and can't be on hold any longer. So she emails to cancel, no response.
A second call, another 10 minute hold time, and almost giving up again, she finally gets through to someone to cancel and she has to go through a series of questions before cancelling.
Honest seems to be preying on new parents who simply don't have the willpower or time to deal with cancelling. Checking out reviews, it seems a lot of people have this 10 minute "hold time". I'm suspicious it's just an automated wait time, and their representatives aren't really that busy.