Our website is not the product. I promise you that if you take the time to explore actual product we're working on, you'll see that it's pretty polished, but lacks some features.
The problem is that it seems to be the only thing bigger than a one-click demo built with the product that is available, so it is -- whether you intend it to be or not -- the most powerful statement you have about what the utility of your product.
(It doesn't help that the broking scrolling makes it very hard to get to some of the rest of the content.)
If you think it represents the product poorly, I think you desperately need (1) to not rely on your product for your whole public-facing website (dogfooding is good, but part of that is having good judgement about fitness for purpose), and (2) build something that has a clear role that is more than a trivial demo that demonstrates the real utility of the product (something that's part of your public website, and a key and useful part and not just a demo, may be good, but it needs to be something that the product is ready to do acceptably.)
Or, if the problems really are fairly minor, then fix the problems that makes using it for your whole website and turn that into a plus.
> I promise you that if you take the time to explore actual product we're working on, you'll see that it's pretty polished, but lacks some features
Asking people to do more work to discover the value of your product is generally not a compelling way to get people on board with it. If the external visitors first impression isn't positive, its not their job to work harder to get to a positive impression.
Your website is seen to reflect the quality & state of your product - by extension it _is_ your product.
I realize all the negative feedback must be demoralizing, but humans are silly beasts who have knee-jerk reactions to most things, and don't bother delving any further. Unfortunately, it's often best to cater to that.
The fact that you seriously say "our website is not the product" shows how utterly misguided you are in your marketing. I am not trying to be mean, this is simple and logical advice.
You make a platform for making websites. Your website is a huge turn-off that reminds everyone of every shitty over designed web brochure / 'experience' they've ever seen. And you think this is just a problem because people are picky.
