I was also unhappy with their customer service from an incident a couple years back and won't be using them again. Not really sure why they get so many recommendations here.

Can you elaborate? I own 2 domains through them and have been nothing but happy with them so far.

I have two domains with them as well and can't complain, but their UI doesn't exactly shout "trustworthy".

What was your issue? I've contemplated consolidating all of my domains/certs with them and have no issues so far but maybe I'm missing something?

See above - especially if you're not incorporated (Granted, on this board that's probably the minority)

Is this on their hosting or DNS offerings?

Given that Gandi's reputation is outstanding, your experience seems quite odd. Can you elaborate?

Following up on my experience:

Was looking for a registrar for my domains that supports DNSSEC (for the TLDs that support it, obviously) and wanted to leave my previous (really cheap one).

I heard about their 'no bullshit' slogan and their rather good reputation.

Searching online confirmed that

- Gandi supports DNSSEC for the domains I care about (.sh, .de) [1]

- Gandi supports all my (cc)TLDs (.name, .de, .sh, .net) [2]

- Gandis prices are reasonable [2]

Pay attention: [2] lists all their supported domains with prices. If you expand "Asia/Oceania" you'll find .sh for example. With a price. What isn't obvious right away unless you're into hovering madly: Each row is a link. That's important.

So, prices good, good reputation, dnssec support -> Let's transfer all my domains in one go. Payed, worked - but the .sh domain failed with no sensible error message at all. Retried. Contacted customer support and waited. Meanwhile I was billed for the rest and parts of my domains were transfered already. At no point I got a reasonable explanation in their interface. CSR replies "Yeah, bad luck. That's a corporate domain. We have a list of domains for corporations only (now go and click a link on [2]), you'd have to talk to the corporate sales team". Contacted them, waited, waited, random bullshit (sorry, with a slogan like that..) as reply ("Just subscribe to our corporate services for a while, register the domains while they're active" - "Yeah, I'm a private person and your website doesn't let me do that" - "Awwwwww, bad luck then").

Denied my incoming transfers, moved the ones that already made it out. My Gandi account is useless and empty. The denied transfers though? They refunded that part of my bill - to my "Gandi prepaid account"...

Short version:

- crappy UI

- half of their TLD support is for corporate clients only, "PLEASE TAKE MY MONEY" won't help (I tried)

- the support wasn't helpful (enough) and the corporate sales guys confused - they obviously didn't look at my account even once before answering

- the refund is a joke

I'm glad I left early.

Sorry for the rant, this is 'fresh' (i.e. the refund happened yesterday, the rest of the ordeal just last week) and so I'm still a bit agitated. I really tried to like them and don't think that I was overly complicated in my requirements.

1: https://www.icann.org/en/news/in-focus/dnssec/deployment

2: https://www.gandi.net/domain

So, to keep this honest because these threads are still alive and active: In the end (like, just now) Gandi refunded the money - I have no pre-paid account anymore, after complaining they returned the money to me instead.

So pain points:

- user interface

- half of their TLDs are inaccessible, even for inbound transfers of the respective owner

- corporate sales team was .. useless and these business rules really don't smell like 'no bullshit' to me

Upsides (to be fair):

- support replied via mail to all my requests and was generally friendly

- I got my money back in the end (for transfers that didn't happen, so nothing lost on their side either, this is not a courtesy imo)