amazon's response on this has been absolutely disgusting. we pay for their enterprise support, and that team is completely unaware. last night they advised that if i wanted this fixed in a day i should consider terminating my own ssl. i set that up, and as soon as i was about to cut over, i noticed that our elbs were fixed.
as of now, support is unaware there is a fix being rolled out.
i would have been better served not speaking to them, let alone paying for aws support.
We've had the exact opposite experience: After reaching out to Amazon our ELBs were prioritized for the fix and patched with no work needed on our part within <8 hours. Our rep has been in constant contact the whole time.
I've had really mixed experiences with support from them, ranging from this to awesome. Mostly it's been ok - except for their more legacy products. Sucks you wasted your time, but I'm glad it's fixed!
While stock service support is good (EC2, S3, etc), we've had terrible support with Elastic Transcoder. 1 week+ on an issue that completely breaks HLS video encoding. We switched to encoding.com because I get to talk to a human being, over the phone, and aren't put through a support forum.
as of now, support is unaware there is a fix being rolled out.
i would have been better served not speaking to them, let alone paying for aws support.