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The really cool thing, IMO, is the City of Boston app. You can report anything- grafitti, potholes, "can we plant a tree here please," and of course "the neighbor is leaving the trash out/marking a parking spot with a barrel/smells."

The cool thing is that the reports are all public and you can follow up on yours until they respond.

From a city manager's perspective, this must be terrifying- if more reports come in than you can handle. If you CAN handle the volume, though, it's pretty awesome.



It's my understanding that it's a blessing to city managers - they can't fix potholes they don't know about! :)

If they have a consistent backlog then they can make the case for more resources.


Sounds very similar to NYC's 311 app, which still sometimes surprises me with how interactive and transparent feeling it can make the huge unwieldy city bureaucracy.




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