Here is the kicker... the rep over the phone told me that his suggestion was for us to disconnect the hot spot after the tech leaves. But I had read the service contract before calling, and it say that we are obligated to follow all Comcast policies, and in the last paragraph it say that any modification to the contract must be in written and signed by a Senior VP from Comcast.

So I ask the tech to give me his suggestion in writing, and he refused, and gave me a different reason every time I ask for a printed copy of his suggestion. When after all that denial I mention the last paragraph in the contract, hid answer was:

- I'm sorry I cannot help you, but I don't think you will cancel the service because we provide the fastest access and that is what you care about

- I was voting against you during Church Council! I don't want you here, I was happy with ATT because they don't force their policies against their customers

- Sir, I don't know why they would do that. Do you want me to send our hot spot and your FREE wireless router?

- No, cancel the order of those, and I'll bring this to the Chairman. They will decide if they want to take your liability.

After that, someone donated a wifi router (wasn't me)