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> Broken links and consistent timeouts are inexcusable for a site like Dell.

Oh, I agree. But I doubt they’re doing it on purpose. I would also guess that they have a lot of talented, knowledgable web developers on staff. That's why I'm saying that the problems are probably not as easily solved as you may think. I don't know what their backend is, I don't know what kind of CMS they're using and how it ties into their ERP, CRM, etc.



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