This doesn't address the real problem, though, which is how exactly pg is supposed to filter out what is bias vs. what is an actual problem. It seems pretty obvious that both are true, so drawing the exact line may not be useful.
If you're starting a company, your communication skills are possibly equally as important as your technical skills -- there are simply so many difficult tasks that you will need really great communication to accomplish.
Not just convincing investors, but also your customers, possible suppliers and/or potential partners, your employees and potential hires... Communication is huge.
If your targets here are NOT English-speaking, then your communication in English is not what matters -- you had damn well better be very fluent in the languages those people speak. This also applies to a native English-speaker trying to break into foreign markets.
Unfortunately, there are all kinds of nasty psychological tricks that can harm you if you even look foreign (I'm thinking of a study where students were given one of two photos of an instructor but the same audio file, and some of the ones shown a Chinese-looking instructor had trouble with her accent, but the ones shown a blond instructor didn't.
Then if you do have a strongly non-local accent... people who grew up in fairly urban areas may have no trouble understanding you, but others may be lost with an accent that's even moderately different from their own. I remember spending a hour on the phone debugging with an IBM DB2 tech based in India, and his accent didn't seem terribly strong to me, but the (upstate-NY born & bred) woman sitting next to me was extremely quiet on the call... I found out afterwards that she'd hardly understood a word he'd said.
It's totally legit to talk about the bias (and I tend to agree pg should make some effort not to make the irrational part worse...), but it's also valid to tell founders that working on their accent can make a huge difference in their success.
Yep. As someone who has taught in the midwestern US, sophomores can deal with all sorts of accents, while freshmen have varying levels of difficulty depending on where they grew up and their local prejudices. I profited on teaching evaluations from being white & having a Midwestern accent myself; less cognitive load for certain kids.
If you're starting a company, your communication skills are possibly equally as important as your technical skills -- there are simply so many difficult tasks that you will need really great communication to accomplish.
Not just convincing investors, but also your customers, possible suppliers and/or potential partners, your employees and potential hires... Communication is huge.
If your targets here are NOT English-speaking, then your communication in English is not what matters -- you had damn well better be very fluent in the languages those people speak. This also applies to a native English-speaker trying to break into foreign markets.
Unfortunately, there are all kinds of nasty psychological tricks that can harm you if you even look foreign (I'm thinking of a study where students were given one of two photos of an instructor but the same audio file, and some of the ones shown a Chinese-looking instructor had trouble with her accent, but the ones shown a blond instructor didn't.
Then if you do have a strongly non-local accent... people who grew up in fairly urban areas may have no trouble understanding you, but others may be lost with an accent that's even moderately different from their own. I remember spending a hour on the phone debugging with an IBM DB2 tech based in India, and his accent didn't seem terribly strong to me, but the (upstate-NY born & bred) woman sitting next to me was extremely quiet on the call... I found out afterwards that she'd hardly understood a word he'd said.
It's totally legit to talk about the bias (and I tend to agree pg should make some effort not to make the irrational part worse...), but it's also valid to tell founders that working on their accent can make a huge difference in their success.