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I think you'll find that calling a current customer to find out why they are cancelling does not fall under any country's definition of telemarketing.


oh it does. The law is pretty clear. Here in India, I, the recipient of a call, decide what is unsolicited telemarketing.

Whether a company has/had a commercial relationship with me is irrelevant, especially in a case like the OP provides, where I have not given the company my phone number and the caller got it through some sneaky data mining. If it is an unsolicited call, and the recipient feels it is spam, register a complaint and the caller gets punished.

Pretty good policy imo, keeps such nasty shenanigans down.




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