(Altay from 10x here.) Not exactly sure what you mean, but if you're suggesting this is a problem that can be solved with software, I actually think one of our competitive advantages is that we're approaching it as a high-touch, people-oriented, service business rather than a software problem.
Obviously, this makes it less scalable, but I do spend my nights writing software for 10x to automate the things we find ourselves doing more than once. (I spend my days working on deals... still working out the balance; see PG's essay about maker/manager schedules.) And one of the things that's always at the back of my mind is how to maintain the high-touch, personal approach as we scale.
Obviously, this makes it less scalable, but I do spend my nights writing software for 10x to automate the things we find ourselves doing more than once. (I spend my days working on deals... still working out the balance; see PG's essay about maker/manager schedules.) And one of the things that's always at the back of my mind is how to maintain the high-touch, personal approach as we scale.