Claude itself (outside of code workflows) actually works very well for general purpose chat. I have a few non-technical friends that have moved over from chatgpt after some side-by-side testing and I've yet to see one go back - which is good since claude circa 8 months ago was borderline unusable for anything but coding on the api.
I got my partner using claude for her non technical work. They write a lot of proposals, creates spreadsheets, and occasionally wants some graphs to visualize things. They love that claude creates all of the artifacts right there in the browser and saves them for later in a versioned way.
