Humans are quite bad at a lot of primarily human tasks... I'm grateful every time I don't have to deal with a secretary behind the phone, bank teller, travel agent, etc thanks to all these functionalities having become automated. One exception was ordering food in Japan at some restaurants which was done on iPads and food was being delivered by robots, because I actually really enjoyed interacting with the delightful and polite people over there. I cannot say the same about people in where I live.