It was a good story. But I’m not convinced it really works.
An experienced washing machine fitter who does this as their job would have the right drill and circular bit in his van and would have a selection of hoses ready to go.
How are you going to find an experienced washing machine fitter? How long do you have to wait to book them?
I ordered my washing machine from a local shop with highest reputation in terms of customer support.
They provide installation and delivery (for significant extra cost). I initially purchased both. Then talked to customer support just to be certain. I sent them pictures of my setup. They said that they can't provide installation there, it's not clear where the water extract should be, etc.
We decided to drop installation. Then I asked multiple times whether it was fine to deliver it for them to 2nd floor. They said yeah.
When the delivery day came, the guy bringing the washing machine came alone, and so wasn't prepared to deliver the 70kg washing machine to the 2nd floor, and said they only bring it to the first room. Luckily he was kind enough to together with me bring it up to 2nd floor, but he definitely wasn't prepared.
Then I asked tips about installation, but he didn't say too much.
After which I did back and forth e-mail with another specialist sending pictures back and forth and I managed to solve it DYI, but I also had to do several roundtrips, talking to customer support at large shops, who couldn't find the items I was looking for, and guess they weren't there.
It took much more than 4 hours for me in total.
> For them it would have been a ten minute job…
Don't forget to include time spent on finding the right person, communication, then travelling for that person, etc. Also all the experts that I have hired water pipes related always came to look at the situation first, then decided what they needed, then went to the shops to get those things.
> They said that they can't provide installation there, it's not clear where the water extract should be, etc.
Maybe only doing cookie cutter installations is how they got their reputation to be that high (or review farming). Same as in software - don't do anything too custom and you'll be fine :)
They are quite corporate and probably very cautious for that reason, but they do invest a lot in customer service. Their products usually cost more than elsewhere though, but I'm pretty sure it's because of extra investments in the service. I would've thought they had some contractors that they could suggest or use along with their service though at least.
An experienced washing machine fitter who does this as their job would have the right drill and circular bit in his van and would have a selection of hoses ready to go.
For them it would have been a ten minute job…