We had basically the same experience with Kaiser Permanente in the SF Bay Area.
Currently, there’s a doctor shortage problem (supposedly, they can’t hire, or there aren’t enough positions, depending on who you ask), which has caused issues with the quality of care (according to the doctors that went on strike over this, and personal experience).
It’s unclear what the root cause or solution is.
Anyway, you can get the experience you described, and it’s great until you hit an understaffed corner case health problem.
Currently, there’s a doctor shortage problem (supposedly, they can’t hire, or there aren’t enough positions, depending on who you ask), which has caused issues with the quality of care (according to the doctors that went on strike over this, and personal experience).
It’s unclear what the root cause or solution is.
Anyway, you can get the experience you described, and it’s great until you hit an understaffed corner case health problem.