I’m a consultant. Having looked at several enterprises, there’s a lot of work being done to make a lot of things that don’t really work.
The bigger the ambition, the harder they’re failing. Some well designed isolated use cases are ok. Mostly things about listening and summarizing text to aid humans.
I have yet to see a successful application that is generating good content. IMO replacing the first draft of content creation and having experts review and fix it is, like, the stupidest strategy you can do. The people you replace are the people at the bottom of the pyramid who are supposed do this work to upskill and become domain experts so they can later review stuff. If they’re no longer needed, you’re going to one day lose your reviewer, and with it, the ability to assess your generated drafts. It’s a foot gun.
I mean, no, not generally. but the success rate of other tools is much higher.
A lot of companies are trying to build these general purpose bots that just magically know everything about the company and have these but knowledge bases, but they just don’t work.
The bigger the ambition, the harder they’re failing. Some well designed isolated use cases are ok. Mostly things about listening and summarizing text to aid humans.
I have yet to see a successful application that is generating good content. IMO replacing the first draft of content creation and having experts review and fix it is, like, the stupidest strategy you can do. The people you replace are the people at the bottom of the pyramid who are supposed do this work to upskill and become domain experts so they can later review stuff. If they’re no longer needed, you’re going to one day lose your reviewer, and with it, the ability to assess your generated drafts. It’s a foot gun.