Nothing is more annoying than having a user ask a litany of questions obvious to the person working on the problem and looking for the answers while working on the problem and looking for the answers.

They’re valid for a postmortem analysis. They’re not helpful while you’re actively triaging the incident, because they don’t get you any steps closer to fixing it.

Exactly my thinking. Asking these questions doesn't help us now. But after all the action is done, they should be asked. And really should be questions that always get asked from time to time, incident or no incident.

The problem is that you are only focusing on making the computers work and not the system.

"we don't know yet" is a valid response and gives the rest something to work, and it shouldn't annoy you that it's being asked, first of all because if they are asking is because you are already late.

you have to to tell the rest of the team what you know and you don't know, and update them accordingly.

until your team says something the rest don't know if it's a 30 minute thing or the end of the world or if we need to start dusting off the faxes.