This seems like it was driven by Singtel in an effort to just make everyone forget about the recent issues. Namely, a massive leak of customer PII, and a 14 hour outage of their core networks.
Optus's issues are long running. My understanding is that they're largely driven by Singtel's desire to keep cutting everything to the bone.
I've got no idea about Rosmarin's effectiveness as a CEO.
Sure, it didn't help that she was a no-show for most of the outage, and when she did do interviews the responses were weak or not exactly confidence building that they knew what the problem was or how to fix it.
Even still, I don't see throwing a new CEO at it is going to result in any meaningful change while Singtel are still the owners, and there's no legislative changes to protect consumers and critical infrastructure.
Large parts of the business are driven entirely on short-term metrics which can be fiddled with to hide problems. The use of contracting firms (both onshore and off) to manage/build/maintain what should, for a Telco, be their core strengths only seems to make this worse.
Having worked with Singaporean telcos in a past life, I can attest that the standard action item for guiltful postmortems is identifying a scapegoat and firing them.
Optus's issues are long running. My understanding is that they're largely driven by Singtel's desire to keep cutting everything to the bone.
I've got no idea about Rosmarin's effectiveness as a CEO.
Sure, it didn't help that she was a no-show for most of the outage, and when she did do interviews the responses were weak or not exactly confidence building that they knew what the problem was or how to fix it.
Even still, I don't see throwing a new CEO at it is going to result in any meaningful change while Singtel are still the owners, and there's no legislative changes to protect consumers and critical infrastructure.
Large parts of the business are driven entirely on short-term metrics which can be fiddled with to hide problems. The use of contracting firms (both onshore and off) to manage/build/maintain what should, for a Telco, be their core strengths only seems to make this worse.