When I used to work networking tech support we had rules about how if there was a P1 network down situation that sales and account managers got their own conference call… and engineers had their own. (obviously we would sync up at some point, eventually)
It was also understood that non technical managers and etc could not wander over to the tech support floor.
It was absolutely critical in order to maintain good technical communication and etc. No drama, just matter of fact check lists and technical discussions.
A big bank could have all their ATMs down (sorry I did that once) and the discussion was all technical and cool and calm.
Our technical staff customers loved it too as their management were on the other call too ;)
It was also understood that non technical managers and etc could not wander over to the tech support floor.
It was absolutely critical in order to maintain good technical communication and etc. No drama, just matter of fact check lists and technical discussions.
A big bank could have all their ATMs down (sorry I did that once) and the discussion was all technical and cool and calm.
Our technical staff customers loved it too as their management were on the other call too ;)