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That makes sense assuming engineers don't need to practice this skill very often. But doctors need to do fluffy, compassionate every shift.

Nothing about the story makes sense. Doctors and nurses say these kinds of things to patients every day (I'm an EMT, I've watched them do it and I do it myself). I'm seriously wondering if the relatives were responding to the fact that the clinician was visibly reading from a piece of paper and that somehow made it more 'official'.



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