I use booking.com but the user experience does really grate.
Simple things such as putting in the location and date, to get back a list of properties that aren't actually available for my requested date.
Then have to set a search filter to 'show only available properties', which really should be the default. Especially as I set it every time.
An argument could be that people may change dates if they like the property but this is just fluff that gets in the way of finding somewhere to stay.
Could be classed as a 'dark pattern', from my point of view.
Simple things such as putting in the location and date, to get back a list of properties that aren't actually available for my requested date. Then have to set a search filter to 'show only available properties', which really should be the default. Especially as I set it every time.
An argument could be that people may change dates if they like the property but this is just fluff that gets in the way of finding somewhere to stay.
Could be classed as a 'dark pattern', from my point of view.