> I especially like the tactic of validating the person you’re talking to in order to communicate that you’re interested in what they’re saying.
This works in many situations and not just the type you describe. For example, if someone comes to you very upset, it's best to also be upset but at a slightly lower level. Then, you can walk the person down. It's much more effective than remaining completely calm.
It's been awhile since I read it, but I believe it was in How to Win Friends and Influence People that said, generally whoever speaks the most in a conversation will feel as though it was a good conversation.
Oddly enough for me, because I tend to over analyze every interaction, I consider it a terrible conversation if I ended up speaking too much.
This works in many situations and not just the type you describe. For example, if someone comes to you very upset, it's best to also be upset but at a slightly lower level. Then, you can walk the person down. It's much more effective than remaining completely calm.
It's been awhile since I read it, but I believe it was in How to Win Friends and Influence People that said, generally whoever speaks the most in a conversation will feel as though it was a good conversation.
Oddly enough for me, because I tend to over analyze every interaction, I consider it a terrible conversation if I ended up speaking too much.