Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery.
The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a favor to give me the new battery I was entitled to. Then when he finally came back with my newly batteried laptop, he mentioned my android smartphone and started trying to sell me an iphone. I'm never buying a computer from Apple again, it was a terrible experience.
Assuming he wasn't lying about the water indicators being tripped (he may well have been, for all I know), the only way I can think that would have happened is from the humidity in the air. I never dropped any drink on the laptop, never used it in the bathtub or anything like that. I don't believe it was ever in contact with liquid water at all, only water vapor.
They tried to sell me a new MacBook by suggesting that I trade this one in to get a small credit. I would rather use that macbook as a paper weight than to give it back to Apple so that they can sell it to some poor guy.
I suspect there are some differences between regions. The staffs in the Apple Store in Macau are more aggressive than the staffs in Canada, in my experience.
On the other hand, there were some screen issues on 2015 MacBook Pro laptops that I ended up experiencing. I inadvertently found out that they had extended the warranty well outside the usual period and fixed it for free. The only comment from the "genius" was it was one of the more interesting patterns he'd seen.
Apple's certainly far from perfect but I've been pretty happy with their customer service.
The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a favor to give me the new battery I was entitled to. Then when he finally came back with my newly batteried laptop, he mentioned my android smartphone and started trying to sell me an iphone. I'm never buying a computer from Apple again, it was a terrible experience.
Assuming he wasn't lying about the water indicators being tripped (he may well have been, for all I know), the only way I can think that would have happened is from the humidity in the air. I never dropped any drink on the laptop, never used it in the bathtub or anything like that. I don't believe it was ever in contact with liquid water at all, only water vapor.