>Which SaaS platforms provide account-level restores?
We restore deleted accounts on request sometimes. There was a client, for example, who forgot to renew the subscription and did nothing for 30 days, so their account was automatically deleted. We restored it from backups. It helps that every tenant has their own isolated database, so it's mostly a matter of restoring that one single DB. Some microservices store data without DB-level sharding, so we have a script which is able to make a partial dump for a specific account.
There's also a popular option to restore deleted data - nothing is ever hard-deleted (it's marked deleted but stays in the DB) and we have a script which can restore individual records (and related records). There's maybe 5 such requests per month.
We don't offer rolling everything back to a specific point in time, though. Technically it's possible by undoing the event queue but it's untested.
We also have a script to migrate customers from cloud to on-premises and back.
We restore deleted accounts on request sometimes. There was a client, for example, who forgot to renew the subscription and did nothing for 30 days, so their account was automatically deleted. We restored it from backups. It helps that every tenant has their own isolated database, so it's mostly a matter of restoring that one single DB. Some microservices store data without DB-level sharding, so we have a script which is able to make a partial dump for a specific account.
There's also a popular option to restore deleted data - nothing is ever hard-deleted (it's marked deleted but stays in the DB) and we have a script which can restore individual records (and related records). There's maybe 5 such requests per month.
We don't offer rolling everything back to a specific point in time, though. Technically it's possible by undoing the event queue but it's untested.
We also have a script to migrate customers from cloud to on-premises and back.