What happens when such a niche manufacturer's hardware breaks down as a warranty case? I strongly prefer vendors or OEMs who have strong support. I am not terribly impressed by the overall quality of my current laptop by German reseller Schenker/XMG but they, as an alternative to the big enterprise suppliers like Dell or HP or Lenovo have a stepped up support game as well (it reflects in their relatively higher prices vs quality they sell).
This is also the reason why I'm sceptical ordering things like the "Framework Laptop". If it's a hobby expense it's an alright expense and risk, but for productivity, I need assurances, and part of that assurance comes from a track record, which not all niche vendors have (with me).
> What happens when such a niche manufacturer's hardware breaks down as a warranty case?
My System76 laptop came with a year of warranty I think, and I never used it. I think there were 2 and 3 year extensions available when purchasing, but I never buy the warranty for anything. However, 3 years after I purchased it I emailed support for a software question and got a great response from them and they spent a good amount of back-and-forth (emails) time helping me diagnose the issue and resolving it, even outside of the service window. That's just my experience, YMMV.
This is also the reason why I'm sceptical ordering things like the "Framework Laptop". If it's a hobby expense it's an alright expense and risk, but for productivity, I need assurances, and part of that assurance comes from a track record, which not all niche vendors have (with me).