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> On-boarding and knowledge sharing is worse

I wouldn't say it's worse, but different. It requires thinking through the onboarding process in a deliberate manner. I think a lot of companies used to get away with onboarding by having the new person spend a bit of time with HR and then throwing them in with their team and hope it works out.

My onboarding process now is scheduled out and takes 1-2 weeks depending on the position. I make sure the new person has their computer a couple days before they start. I ask the new person during and after the process what's working/not working and refine the process from their feedback. I keep an open block of time every day for the person as long as they need it, etc...

I should add that we were already remote pre-covid, but still had to deal with all the same issues when we went remote. One of the biggest challenges we had and I see is that remote magnifies already existing issues around communication and management. I remember one of my managers asking 'how will I know if someone is working if they are not in the office?' and my response was 'how do you know if they are working now?'.

I'm also not going to argue in absolute terms that in-person or remote is better/worse than the other. They are just different.



The main problem with on-boarding people remotely isn't getting them equipment, it's the fact that lots of people don't develop good relationships with other people, and learning that would have historically happened by 'osmosis' sitting next to each other and casually chatting gets lost.




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