It's one thing to not care about the customer experience, but this update seems to forget they had customers at all. As a Canadian, I can't even find the content I spent thousands of dollars for over the past 10 years.

It is baffling what anybody involved was thinking here. I assume there had to be huge cost savings, because they've essentially destroyed the business. It is an absolute UI dumpster fire. I don't think I could design a worse technically functioning service if I tried.