AT&T is the most scandalous business in the world. Recently due to the shitty economy my family shut down our family owned and operated business and the only company still giving us a hard time about canceling a contract is AT&T.
They said we agreed to extend the contract over the phone. We asked if we called them or they called us. They said they called us. When we asked who the spoke to, they said they didnt have name, but the person claimed to be the owner. I asked the rep if my dog answered and barked would they extend the contract and the rep said, "If it was interpreted to be a yes then he was authorized to extend."
Aren't they required to record the confirmation if it is over the phone? And if so, they should be able to replay it to you.
For example, if you try to do a balance transfer over the phone, they explicitly read you they will start recording and then read you the terms and ask if you accept. If you do accept, they can pull it up later.
They said we agreed to extend the contract over the phone. We asked if we called them or they called us. They said they called us. When we asked who the spoke to, they said they didnt have name, but the person claimed to be the owner. I asked the rep if my dog answered and barked would they extend the contract and the rep said, "If it was interpreted to be a yes then he was authorized to extend."