I would argue it's much, much, worse than what you're saying. I mean this part:
> Google will never do it, because it would 1) require paying humans to do work, which is expensive, and 2) it wouldn't drive engagement and generate clicks.
Every regular business out there needs support. In the form of pre-sales, sales, post-sales, actual support folks, etc.
Google's entire business model is predicated on there being no meaningful human support.
If they're forced to implement the level of support their worldwide, what-they-consider-top-notch operation would actually require, their business model goes bust.
Ok, I'm probably exaggerating, but their profit margins would go down from ~25% to probably something like 5%.
They will <<never>>, ever do it, unless someone puts a legal gun to their head.
Thats the biggest problem with all of this stuff. They designed their whole business to not pay people. Not only their margins would shrink, but the perceived value of the company would shrink _a lot_. They will never do it.
> Google will never do it, because it would 1) require paying humans to do work, which is expensive, and 2) it wouldn't drive engagement and generate clicks.
Every regular business out there needs support. In the form of pre-sales, sales, post-sales, actual support folks, etc.
Google's entire business model is predicated on there being no meaningful human support.
If they're forced to implement the level of support their worldwide, what-they-consider-top-notch operation would actually require, their business model goes bust.
Ok, I'm probably exaggerating, but their profit margins would go down from ~25% to probably something like 5%.
They will <<never>>, ever do it, unless someone puts a legal gun to their head.