Not only that. Amazon also seems to have no idea what they sell shoe wise.
Bought winter boots from them. So not sure on what size to get, because you should buy those larger. I also have wide feet too but they only offer them in M not E or wider. I don't know the brand yet, so no knowledge on how they fit vs size listed. Finally ordered after research online.
Instead of the size I ordered, a 10 M, I get a 10 AA. It doesn't fit obviously as it's too narrow. Contact support and ask them what to do. They assure me I should get them exchanged and they will add a note to the warehouse to make extra sure I get the 10 M and not accidentally a 10 AA again. Days later I get 10 AAs again... Same chat with support who probably laugh to themselves at the stupid customer 'note to the warehouse haha' (do they actually do this? Would any overworked/underpaid warehouse worker even look at that?). I have to cancel the order and order a new pair in 11 M, which if I actually get that means they're gonna be too large. Luckily an 11 AA arrived. Go figure.
A friend of mine once received four disco balls in a row from Amazon when he ordered a set of speakers. Every time he would send the disco ball back, and every time they would apologise, tell him they would send him the replacement speakers, and then send him another disco ball. It was clearly an incorrect SKU somewhere, but I don’t think there’s any point in the chain where a person looks at whether what is being sent matches the product description.
Bought winter boots from them. So not sure on what size to get, because you should buy those larger. I also have wide feet too but they only offer them in M not E or wider. I don't know the brand yet, so no knowledge on how they fit vs size listed. Finally ordered after research online.
Instead of the size I ordered, a 10 M, I get a 10 AA. It doesn't fit obviously as it's too narrow. Contact support and ask them what to do. They assure me I should get them exchanged and they will add a note to the warehouse to make extra sure I get the 10 M and not accidentally a 10 AA again. Days later I get 10 AAs again... Same chat with support who probably laugh to themselves at the stupid customer 'note to the warehouse haha' (do they actually do this? Would any overworked/underpaid warehouse worker even look at that?). I have to cancel the order and order a new pair in 11 M, which if I actually get that means they're gonna be too large. Luckily an 11 AA arrived. Go figure.