Yeah. I often call them actually. It's nice to finally be able to get someone on the phone, but they're really unhelpful unfortunately, even when asking to escalate. The general answer is "the team that handles these matters is a black box and we can't contact them; we can't write to them; we can't walk to their desks; we have no way of communicating with them".
Apparently the only way to get in touch with this team who's banned my account is through a form that they don't respond to.
The people on the phone are nice; I beg, bribe, offer to send chocolates; but their response is always the same. They really seem to have no way of contacting this team. The only other avenue is the jeff@amazon outlet which doesn't respond to my emails. I've emailed that address maybe 4 times total about this issue; the first time they did respond and seemed to get me pretty close to resolution; but then stopped responding half way through. The follow up attempts to jeff@amazon after the first stopped receiving replies.
Maddening! I can probably count on one hand the number of times I've felt stressed out in my life; but this is one of those rare occasions because I feel so powerless.
Wish you could have seen the product I was selling. It had an average of 4.8 star reviews; over 300 which had been submitted. All real customers. I was so proud of that.
I think soon, we're going to have to (sadly) get legislative for things such as this.
This path has been taken in some jurisdictions, for things like deleting customer data, accounts and more.
But it has been proven again and again, that offering paid services with zero customer support, is seen as a plus for many corps. I presume the logic is, support costs big, better to lose a small percentage of clients, than support them all fully and reasonably.
Some cite Chinese sellers, fraud as the problem. No, that's not the problem, the problem is not dealing with cost, and this issue, in a reasonable way.
We have centuries of common law, and legislative backing which essentially states that consumers, clients, businesses must behave in a certain way with one another.
Amazon is trying to game the system, by ignoring these covenants, and creating process and conditions which purposefully denigrate these concepts.
So glad someone found a way to mess up their perfect little plan to keep consumers, and clients out of court.
Consumer rights are not something to be optimized, mitigated, reduced.
More thoughts ; we've been through this forever. Think of all the lemon laws for car dealers , manufacturers, as a result of just plain scummy behaviour.
It's all the same thing. Act scummy, and we'll make you stop.
Sorry but can you not just create another legal entity to sell? I mean creating a small business should be straight forward in USA right. Am I missing something?
Apparently the only way to get in touch with this team who's banned my account is through a form that they don't respond to.
The people on the phone are nice; I beg, bribe, offer to send chocolates; but their response is always the same. They really seem to have no way of contacting this team. The only other avenue is the jeff@amazon outlet which doesn't respond to my emails. I've emailed that address maybe 4 times total about this issue; the first time they did respond and seemed to get me pretty close to resolution; but then stopped responding half way through. The follow up attempts to jeff@amazon after the first stopped receiving replies.
Maddening! I can probably count on one hand the number of times I've felt stressed out in my life; but this is one of those rare occasions because I feel so powerless.
Wish you could have seen the product I was selling. It had an average of 4.8 star reviews; over 300 which had been submitted. All real customers. I was so proud of that.
Thanks for the response though!