It sounds like we probably agree on most things and use fidelity in roughly the same way.
I’d argue Craigslist’s design is ugly, but quite good - it’s dense/high bandwidth, does exactly what people want without fluff. It’s fast. They also benefit a lot from network effects, but even ignoring that I think the website does a pretty good job doing what it's supposed to and is easy to use.
Fidelity is ugly and bad. Hundreds of hidden menus. Many things can’t be done via the app. Some actions require a phone call. Options trading sucks.
For an example, I wanted to wire my rent. The place to do this is via transfers.
Specifically: Transfer -> to bank account -> that I do not own.
That’s the flow to wire money to an external person. It’s not obvious and buried and it can only be done on a desktop.
Automated deposits are similarly cumbersome.
The app is also quite slow and the login flow is painful.
I’d argue Craigslist’s design is ugly, but quite good - it’s dense/high bandwidth, does exactly what people want without fluff. It’s fast. They also benefit a lot from network effects, but even ignoring that I think the website does a pretty good job doing what it's supposed to and is easy to use.
Fidelity is ugly and bad. Hundreds of hidden menus. Many things can’t be done via the app. Some actions require a phone call. Options trading sucks.
For an example, I wanted to wire my rent. The place to do this is via transfers.
Specifically: Transfer -> to bank account -> that I do not own.
That’s the flow to wire money to an external person. It’s not obvious and buried and it can only be done on a desktop.
Automated deposits are similarly cumbersome.
The app is also quite slow and the login flow is painful.