As someone who lives in Japan that’s a behavior that a loud minority of unreasonable people exhibit, but most Japanese people I know don’t mind damage from transit like most well-adjusted humans anywhere - the delivery person might point it out when you sign for the package but it’s not a big deal. It’s more important for gifts and stuff though where the presentation is part of the gesture.
I was more thinking about B2B shipments, than consumer.
The general presumption upon receipt of product at the loading dock in Japan is that slightly damaged packaging is a quality issue. It is applied to domestic and global suppliers alike. But the latter may sometimes fail to understand and vainly push back.
These are well-adjusted humans too. Just operating under a different set of criteria w.r.t. quality.
