Me too, been going there a long time. Though it has had its own share of public labor disputes with employees over the years.
That said, the local support really is quite good and as far as I know the company hasn’t been in real dire straights.
>The pandemic changed the landscape, Powell said...its Amazon sales slowed so she decided to focus on the bookstore’s own website.
I like Powell’s but the site wasn’t really very good. It was like so many other companies that have somehow been caught flat footed when they should have been hiring and building excellent online experiences _around_ their core value offering years ago.
This is with acknowledgment that the company built out an entire area to do online sales years back.
Powell’s could have or still can build its own GoodReads or similar engagement tool but they haven’t and probably won’t.
So long as the company is competing like an online bookstore I don’t think it will ever compete with Amazon in potential sales.
That said, the local support really is quite good and as far as I know the company hasn’t been in real dire straights.
>The pandemic changed the landscape, Powell said...its Amazon sales slowed so she decided to focus on the bookstore’s own website.
I like Powell’s but the site wasn’t really very good. It was like so many other companies that have somehow been caught flat footed when they should have been hiring and building excellent online experiences _around_ their core value offering years ago.
This is with acknowledgment that the company built out an entire area to do online sales years back.
Powell’s could have or still can build its own GoodReads or similar engagement tool but they haven’t and probably won’t.
So long as the company is competing like an online bookstore I don’t think it will ever compete with Amazon in potential sales.