Her old tablet cannot upgrade to newer android version, which prevented zoom from updating, and caused zoom to refuse to work.
I bought her a new tablet. A friend set it up and was able to do a call. Everything was working. That was last week.
Today, I spent 40 minutes on the phone with her because after boot the tablet was showing a black screen.
No possibility for interaction.
Eventually, after many reboots, she noticed some kind of google security warning which instructed her to swipe up. I had to train her to swipe up over the phone.
We had the call, eventually, and I still have no idea what her tablet is asking of her.
Her old tablet cannot upgrade to newer android version, which prevented zoom from updating, and caused zoom to refuse to work.
I bought her a new tablet. A friend set it up and was able to do a call. Everything was working. That was last week.
Today, I spent 40 minutes on the phone with her because after boot the tablet was showing a black screen.
No possibility for interaction.
Eventually, after many reboots, she noticed some kind of google security warning which instructed her to swipe up. I had to train her to swipe up over the phone.
We had the call, eventually, and I still have no idea what her tablet is asking of her.