It's a result of how paying works in this economy, essentially. You scan your card at the register when ordering (or in the app, you plug it all in there) and complete your transaction then. If you're not carrying cash (I tend not to anymore) there's not really any way for you to tip after you've actually had your meal if you already did all the payment up front.
Of course you can tip after in some of these apps, but they don't consistently surface that to you. I know offhand how to add a tip hours after a Lyft ride (i've done it before, there's a little link buried in the receipt) but honestly don't know how I would do that for a doordash or grubhub order, I'm not even sure I can.
I try to tip delivery drivers with cash now that I know the services used to steal tips, I can't trust them not to do it again - but if I don't have any cash on hand I'm probably just going to plug 15-25% into the app when placing the order and if I get unbelievably bad service I can try to claw it back by complaining to support.
FWIW it seems like these services are pretty generous with refunds/discounts when you have a bad experience if you contact them. I've only had to do it once, but my sister has gotten $5-15 refunds from services like grubhub or doordash multiple times when a delivery goes haywire. I assume they build that into their model as an expected expense on N% of deliveries.
> FWIW it seems like these services are pretty generous with refunds/discounts when you have a bad experience if you contact them. I've only had to do it once, but my sister has gotten $5-15 refunds from services like grubhub or doordash multiple times when a delivery goes haywire.
I bet the refund comes from the delivery person's pay.
Of course you can tip after in some of these apps, but they don't consistently surface that to you. I know offhand how to add a tip hours after a Lyft ride (i've done it before, there's a little link buried in the receipt) but honestly don't know how I would do that for a doordash or grubhub order, I'm not even sure I can.
I try to tip delivery drivers with cash now that I know the services used to steal tips, I can't trust them not to do it again - but if I don't have any cash on hand I'm probably just going to plug 15-25% into the app when placing the order and if I get unbelievably bad service I can try to claw it back by complaining to support.
FWIW it seems like these services are pretty generous with refunds/discounts when you have a bad experience if you contact them. I've only had to do it once, but my sister has gotten $5-15 refunds from services like grubhub or doordash multiple times when a delivery goes haywire. I assume they build that into their model as an expected expense on N% of deliveries.