18F has really changed the game in government IT and software. https://18f.gsa.gov/

They brought in a bunch of dedicated experienced software pros who among other things rescued the federal health insurance exchange site.

I think they could do a fine job with tax software.

Thanks Obama

One of the best sites to 'do stuff' in the UK is gov.uk

I've just filled in a new ESTA application on the US gov site too, simple (albeit stupid), and worked.

This morning however I tried using enterprise b2b to book a hire car, it took 6 attempts before it actually worked. Almost all corporate tools seem to be terrible.

The government has issues holding private companies accountable when they fail to deliver.