I LOVE IT! And this is just the beginning.
Long time ago I predicted the yelp for consumer, where company could refuse doing business with low-rated people, or implement differential pricing, or different T&C (no returns, etc..)
There are many customers from hell, and the good customers are paying the price. 80/20 rule rocks, any business could get rid of the 20% of customers that create 80% of problems and make greater profts with less revenue.
There are many customers from hell, and the good customers are paying the price. 80/20 rule rocks, any business could get rid of the 20% of customers that create 80% of problems and make greater profts with less revenue.