Many of the complaints of mistreatment illustrate a feature of this housing marketplace: big capital assets are in control, not the demand.
This runs counter to many other marketplaces millennials (+- 10 years) are used to. Shoes? Chocolate? Restaurants? Types of alcohol? Transportation? Whatever the customer wants, the customer gets.
It’s a simple reality that Airbnb will align with the host who brings in $10-30k/yr over even the frequent traveler who spends $1-10k.
I’m super interested in understanding how this might bite Airbnb or open opportunities for competitors. I’m very curious about these huge economic, behavioral shifts and what they mean for the quality of a product/service and how these services align with humanity’s best interests.
Reasonably, AirBnB has already served its purpose. It has bludgeoned the hospitality industry forcing it to be more competitive. [1]
There is real opportunity for hotels to earn back customers and they should get this chance.
Due to hotel architecture they do not have the same problems as one-off airbnb units in neighborhoods. So they should reasonably consider offering greater privacy and reliability.
That said, the Marriott hack did not do them any favors.
Hotels can't operate at the slim margin that would allow them to compete with airbnn, otherwise, they would already have.
Vast majority of customers choose on price, and hotels offering privacy just doesn't seem like it'd be a selling point, esp. if the feature is assumed default already.
This runs counter to many other marketplaces millennials (+- 10 years) are used to. Shoes? Chocolate? Restaurants? Types of alcohol? Transportation? Whatever the customer wants, the customer gets.
It’s a simple reality that Airbnb will align with the host who brings in $10-30k/yr over even the frequent traveler who spends $1-10k.
I’m super interested in understanding how this might bite Airbnb or open opportunities for competitors. I’m very curious about these huge economic, behavioral shifts and what they mean for the quality of a product/service and how these services align with humanity’s best interests.