The idea that real users will only be slightly inconvenienced is something I see often. However, that imposes real costs. A significant percentage of those users will not be determined enough to solve a captcha every time they login, and their usage will drop off.
It's the reason I will never use CloudFlare for any product I build. Their DDOS and spam protection does protect you, but it also literally drives away users.
The question Twitter should be asking is not, "Which accounts are bots?". That would just be bad business. Instead, they should be asking at what point does the presence of bots hurt the user experience more than imposing barriers on usage.
It's the reason I will never use CloudFlare for any product I build. Their DDOS and spam protection does protect you, but it also literally drives away users.
The question Twitter should be asking is not, "Which accounts are bots?". That would just be bad business. Instead, they should be asking at what point does the presence of bots hurt the user experience more than imposing barriers on usage.