Here's the trick to getting Yahoo abuse to listen to you--go through your advertising rep. We had a problem where our mails to Yahoo email addresses were being bounced for "policy reasons". All the abuse people would tell us is that it means a link in the email is bad. This was stopping Yahoo customers who purchased our products from receiving their receipts, software activation instructions, or email tech support.
We were making no headway getting this cleared up.
This was particularly galling because many of those customers came to us through our search advertising at Yahoo. We pay them a ton of money to send is leads, and then they are blocking us dealing with those customers!
So our search guy called up his Yahoo rep and explained the situation. The Yahoo rep conferenced in the abuse or IT guys (not sure which) and told them this was not acceptable and our sites need to be taken out of the blacklist or whitelisted or otherwise made to not be blocked.
The problem was fixed within 5 minutes, before we were even off the phone with the ad rep.
We were making no headway getting this cleared up.
This was particularly galling because many of those customers came to us through our search advertising at Yahoo. We pay them a ton of money to send is leads, and then they are blocking us dealing with those customers!
So our search guy called up his Yahoo rep and explained the situation. The Yahoo rep conferenced in the abuse or IT guys (not sure which) and told them this was not acceptable and our sites need to be taken out of the blacklist or whitelisted or otherwise made to not be blocked.
The problem was fixed within 5 minutes, before we were even off the phone with the ad rep.