Honestly, this is a private corp acting in its own best interests under the law. Everyone here complaining that Navient is horrible... this is what capitalism is. If you don't like the law, talk to your congressman/senators and get the law changed.
IMHO the schools are the bad guys here.. they are taking advantage of a situation where the government will just hand loans to everyone and there is no way they can lose. Why not just make an undergraduate degree a public good at this point. Taxpayers are already paying to bail all these people out, it is partially a public good already except the students who hold all the debt have to go through hell and Navient gets a cut of the taxpayer money in the process.
IMHO the schools are the bad guys here.. they are taking advantage of a situation where the government will just hand loans to everyone and there is no way they can lose. Why not just make an undergraduate degree a public good at this point. Taxpayers are already paying to bail all these people out, it is partially a public good already except the students who hold all the debt have to go through hell and Navient gets a cut of the taxpayer money in the process.