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Rate my startup: The easiest way to reply with step-by-step screenshots (freshlog.com)
45 points by freshlog on May 14, 2010 | hide | past | favorite | 50 comments


Sequencing the captures as shown in your video is a great idea--allows the person making the screenshots to stay in storytelling flow.

After that, I find the easy publishing, commenting, and one click round trip annotation features of Skitch to be extremely compelling: http://skitch.com/

For the part that comes after taking the screenshot, Skitch offers a particularly slick workflow without the separate Preview app.

Since both your app and Skitch allow one click capturing with a history of captures, perhaps you could emphasize the storytelling aspect of your approach. Maybe they own the mindshare for annotated image discussions, but you own the category of screenshot sequences.

Ideas: Eliminate subsequent capture button clicks until clicking Done. Drag to select and snap, use a key to switch between marquee rectangle and gui control? Show frames as a filmstrip while capturing. Flow the other commenting and annotation steps.

PS. It's a different situation, but just yesterday I had to crop a dozen very high resolution JPEGs into 3 or 4 separate images each, and was disappointed that Preview couldn't just mark all the crops I wanted at once. Maybe yours could allow multiple rectangles at once, then "screenshot" them all at once.


I have the idea of "screenshot sequences" in mind when I made Storyteller, but I wasn't sure how best to highlight the concept, so I used 'step-by-step', which may not be good enough, considering you highlighted it, was hoping creative HN folks like you could suggest some :)

Yup, continuously taking multiple screenshots without having to click the 'Capture' button, can be achieved by a global shortcut key (I've set it to Cmd+Alt+s for my current build).

I like the idea of floating previously capture screenshots like a filmstrip while capturing, I'm considering using a semi-transparent HUD for that, thoughts?

I'll be keeping Storyteller simple and easy to use, so I won't be implementing simultaneous image crops anytime soon .

Good thoughts! :)


I like the project but I think you definitely need a new description for it. "The easiest way to reply" doesn't mean anything to me. Reply to what and to whom?


Agreed. I was confused at first. Maybe just call it "the easiest way to create step-by-step screenshots"? Or maybe something like: "Show them exactly what you mean: The easiest way to create animated, step-by-step screenshots".


I'm not sure about 'animated' unless you mean a powerpoint-like slideshow like what jasonkester suggested.

I like "Show them exactly what you mean".


Good point, I was thinking:

"Easily reply customers with step-by-step screenshots"

but would I be boxing myself in, because I think it's good for regular sharing between friends, family and co-workers too?


This looks like a solid project. Just signed up.. looking forward to using it.


Thanks for the kind words minalecs, I'll be sending out invitations real soon, watch out for it :)


From your demo, I learned that Preview now has annotations that allows you to draw arrows and circles on images. Very handy -- don't know how I never saw that before.


Yeah, I have step-by-step screenshots how to get the annotation toolbar in Preview.app, done by Storyteller:

http://storyteller.freshlog.com/instructions/d290-How_to_ena...

Your friends might find this useful :)


I think this is very cool. I could see myself using this to storyboard and document app flows. One thing that's not totally clear to me in the demo video is exactly what I can capture. It looks similar to Grab, where you can select any area you want and capture. It would be great if you could also capture an entire browser window by clicking on it, as with Grab.


Thanks!

Yeah I use Storyteller myself quite a bit to document user interface flows myself too :)

After you click the 'Capture' button, you can press spacebar to capture your entire browser window with a single click.

Is this what you were looking for?


Yes. As close to native Grab behavior as possible would be great.


Yep, you'll be able to do Selection or Window capture just like Grab :)


This looks like the perfect cute animal and story mail creator that my mother and her friends will send around, and I don't mean that in a bad way at all. You may want to look at that market.


I made this image previously, I wonder if it makes the cut for cute animal:

http://alvinlai.com/wp-content/uploads/2010/04/storyteller-i...


Sounds good, I'll get my mom to try out Storyteller to see if it's intuitive enough :)


Hey freshlog, I am doing a podcast about various ideas/projects/stuff that HN members are working on.

Interested in being on one of the episodes?

I put up the first episode and am pivoting based on the feedback I got from the HN community: http://news.ycombinator.com/item?id=1379942

If you are interested, email me: marc {at} ideatin {dot} com

The same applies to anyone else doing anything productive, that would like to do the same.


Sent you an email


Nice. Is it only available for the Mac? (and if so, why???)

The creation workflow looks really good. Pretty much everything you need without any excess features that nobody would actually use.

The presentation piece looks like it's still under construction. I'd expect to see a powerpoint-style slideshow instead of a simple HTML dump of the whole thing.

I also liked the irony of presenting the workflow for your screenshot workflow tool as a video!


Yes, I made the mac client first because I'm using a Mac, but if this takes off I'll make a Windows version too, so stay tuned.

Good suggestion for powerpoint-style slideshow transitions, it might help with focusing on one user interface screenshot at a time to better simulate it.

I might implement this down the road with Javascript.

Haha, a screencast video would pique your interest more than static images, wouldn't you agree? Yes irony :)


Why not just make a web client?

It wasn't obvious from the video that the desktop client does anything which can't be done in a browser window.

It could be pretty compelling since you can drag and drop media onto the browser window, mark it up, and be right on the results/sharing page without having to mentally context switch from your app to the browser window.


dschobel,

You are right that it's possible to drag and drop media into a web browser and mark things up, but a web based implementation would miss out a ton of key benefits a native app can provide, in terms of uninterrupted flow and time savings.

Here's a workflow using Storyteller:

1. Take multiple, consecutive screenshots (faster, with a shortcut key) 2. Immediately view your screenshots for annotation/re-arrangement/description 3. Click 'Create Story' 4. Get URL of new story (copied to your clipboard automatically), ready to paste anywhere

With it, you'll be able to skip mundane steps like:

- Locating where/which screenshot files to work with - Juggling between local files to open for annotation (unnecessary decisions get painful after lots of repetition) - Opening a browser window (Storyteller pops up when you need it) - Locating the files to upload - Waiting for the story to finish creating and copying the URL manually - Closing the browser window/tab

I personally like the speed and general smoothness of a native app too.

I have been uploading step-by-step screenshots quite a bit to reply my customers for a previous product of mine called Freshlog, a tool that helps create screenshot-attached documents in project management services like Basecamp and issue trackers like Unfuddle, Github etc (http://freshlog.com).

My customers have found my step-by-step screenshot walkthroughs very helpful and it has always been a pleasure to go the extra mile to make these for them.

However, after doing this many, many times a day, it can get very time consuming and tiring, so I made Storyteller. :)


"but if this takes off I'll make a Windows version too".

What if the Windows version was what it needs to take off?

Edit: I am currently using a PC and I would have automatically downloaded it (And you know how hard that is, but your video sold me). My first thought was "I will install this as soon as I get home".


Based on the response here in HN, it's highly likely that a good number of HN readers have this itch to scratch too.

Can I have a show of hands for Windows users wanting this? :)


Me. Downloading it now for my Mac, but would love it for work. Edit: Or signing up for the release.


Cool, I'm adding a way for users to update Storyteller to the latest version with minimal fuss.

After that, I'll send out invites in manageable batches :)


I like it. This could give me a lightweight way to provide help to users that are having troubles on the site. Signed up!


Yep! This is one of the use cases I made Storyteller for :)


I like this, and would use it. Haven't researched your competitor's offerings, but you seem to have a good grasp on what I would need to quickly and efficiently create screen shots. My use case is creating a 'story' for task instructions involving multiple steps, one screen for each step. Nice work.


How about: "Explain stuff - one picture for each step"!


I like this, will use this for my A/B test.


So what's the price point? Pay for the software or a web service? If the latter, any inclination to open source the app?


I intend this to be a monthly subscription service for 2 reasons:

1. Reliability

I want to use the stories generated and hosted by Storyteller for FAQ, customer support, prototyping and storyboarding purposes, which would remain on a company's website for a long while, requiring a good level of reliability.

I'm hosting the images off Amazon S3 so huge traffic spikes for one member's image wouldn't affect other people's stuff.

2. No fuss

I made Storyteller to be a no-fuss and easy solution, so users wouldn't have to bother with FTP, HTML, Dreamweaver or a web interface, hence I intend this to be a pay as you go service, for minimal configuration fuss.

Unless of course the user explicitly deletes unwanted stories.

Since I'll be paying the bill for S3, and actively maintaining the service for good level of reliability, that's my plan for billing.

- Open sourcing

I'm not sure about open sourcing everything but I do intend to open source parts of the project, because I agree with 37signals that when you make something, you can't just make one thing :)


I would also consider the idea of having some kind of 'export' feature - export to an HTML file and a folder of images, upload to an FTP server, create HTML snippets, etc.

I know a lot of people that would use something like this for a knowledgebase app for their companies, but would run it on their corporate intranet and wouldn't want to have to go to the outside world to fetch data (or, for that matter, have screenshots of their internal applications floating around on the internet).

Perhaps this could be an enterprise version, an internally-hosted service, or some other pricing model (e.g. purchase a corporate license for a higher price, free upgrades for life).

Once a corporate user makes the purchase, that's a lump sum in your pocket, and since they're using their internal systems to manage everything (rather than using your S3 account), there's little further cost to you (other than support, which should be minimal).

What this gets you is larger one-time income (until the next paid upgrade), but lower costs. There would be no real change to your workflow, other than that you'd occasionally get big cheques from people you'd never hear from again.


Yeah, I'm aware that some companies prefer to have their content available only within their private networks but different big enterprises have pretty different requirements.

Right now, I want to focus my efforts to create a great product for folks like myself, who would enjoy and benefit from easy and no-fuss storytelling with screenshots.

I might consider an enterprise version down the road, but creating a great product to scratch my own itch and help others like me comes first.


Think about allowing powerpoint uploading. turn it into a way for various people to collaborate around specific slides


Do you mean opening a powerpoint file on the native client and reordering/annotating the slides before uploading?


You should try to tell the story of Storyteller using the product itself instead of the video.


Haha, I did!

"Let's use Storyteller to teach you how to use Storyteller"

If you have 1 minute to spare, watch this earlier screencast I made:

http://vimeo.com/11276904

The new user interface has changed quite a bit though :)


How is it different to Adobe Captivate?


Hi dalore,

I created Storyteller to scratch my own itch.

I wanted a quick, no-fuss way to send step-by-step screenshots to customers and co-workers without having to waste time or bother with complicated application-switching, picture-annotation and uploading steps.

I just needed to send step-by-step screenshots to other people and wouldn't need all the features in Adobe's 10 pound gorilla :)


Cool I might give it a try when I need to next. I've used Captivate in the past just wanted to know what is different.


Awesome :)


freshlog are you a singaporean?


Yes I am.


nice.. me too.. love your product btw.. will be spreading the words :)


Thanks bro!

You recognized my Singaporean accent eh? :D


lol.. living in China in a year allows me to detect singaporean accent from a mile away~~


I knew it! =)




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