> One hope of mine, an actual capitalist solution to this problem of capitalism, is that companies start investing in their service employees more as an asset, not as a disposable automaton (eg, using higher quality service as a differentiation, which I think is even possible in the low margin / low price areas of business).

A sentiment I agree with, but if the recent Yelp call center fiasco is any evidence, I don't find it terribly likely.