This really resonated with me. It was almost exactly my experience after 13 years at my last "startup". Everything went to hell there and bad reviews pile up in glass door but they actively push the ratings back up with fake reviews so all reviews are either 1 star or 5 stars (that should be a sign to anyone reading the reviews). Funny how when you are going through it it feels like you are uniquely suffering, then you read someone else write down thoughts that feel pulled from your own mind.