I once saw that when using a pay-per-ride metrocard and swiped at a different turnstile. I ended up having two rides deducted instead of just one, so I lost a swipe.
MTA cards are terrible. So is MTA's customer service. I lost $60 (2 7-Day Unlimited cards) because the two cards were demagnetized. They weren't next to each other, but both were kept close to cellphones. I went to the MTA booth and they staff said to mail the cards so I can get a refund. This may work for NYC residents, but foreign tourists will never see that money again. The card and system is so bad, that one may actually think they want this to be bad so they can profit more.
I'm not sure what the booth staff are even there for. Every time I've had an issue when visiting NYC, they tell me to mail stuff to the MTA. Machine ate your twenty dollar bill? Write a letter. Card not swiping? Write a letter.
Giving directions, help with non-working cards (I've had them fix a card before), etc. The usual agent at High St. also says hello to me when I'm coming home at 2:30 in the morning.
Maybe they can't fix every problem, but overall, not bad to have around.
1. Find out during morning commute that your card is borked.
2. Go to the agent (if there is one) and ask for the form.
3. Buy a new MetroCard, same as your usual period since you can't be without it and the savings are worth it.
4. Fill out the form on the train, send it when you get off, and hope for the best.
5. If you're lucky, in a few weeks they'll send you a new MetroCard with the amount lost (based on the date your card was sent in until the end of its unlimited period)
Last I remember, you eat the cost of overlap since you don't stop getting an unlimited card in the meantime– though someone should correct me if I'm wrong here. I've actually never lost an unlimited to this problem though friends/family has.
You don't have to eat the cost of the overlap, and they don't send you a new metrocard, they credit the credit card you used to purchase the metrocard. You never stopped getting unlimited metrocards, but you are credited for the overlap. E.g. your $100 card gets borked on the 15th of the month, you buy a new card on the 15th, through the next 14th, and you get $50 credit for the 15th through 30th. You've essentially sold 1/2 of your original unlimited back to the MTA and changed the date of your cycle.
Just curious, is that with the "EasyPayXpress" card or just a regular unlimited card purchased at the machine? Last time it happened to a roommate they sent a new card in the mail which was credited with either the prorated cost or number of days, I can't recall which.
What would happen if you used your own blank plastic magnetic card? Would it be more durable? Would the vending machines refuse to load your fare onto them?
(I imagine the MTA doesn't have enough money for upkeep, let alone upgrading the turnstiles with NFC readers.)
The MTA has planned to upgrade to a tap-to-pay system in its 2015-2019 capital program, but that budget has a huge shortfall. Regardless, last I heard the metro cards are getting too costly to maintain so the rollout may still happen.
This might explain why the system sometimes asks you to "Swipe again" when going through the turnstiles. maybe the write failed?
In the 90s the system had tokens. Someone figured out a cheap way to game the system using inexpensive South American coins..
https://news.google.com/newspapers?nid=1955&dat=19951206&id=...