I got a new MacBook Pro 2 years ago whose screen got black lines after a few days of use, went to Apple support, they changed the screen and didn’t charge me a cent. The guy told me since there’s no physical damage, nothing would be charged
One more reason not to use a single email address for multiple services. Violation of terms of services in one of them can be catastrophic, like in the article, the author's google account gets deleted with just warning.